Conversational Artificial Intelligence and mental health

Aliya Grig
4 min readFeb 20, 2023

The application of conversational AI in psychotherapy has the potential to improve the patient experience by providing a more engaging and supportive interaction. By employing natural language processing, AI can provide a more personal and engaging experience for patients, by automatically detecting patterns in language and providing patient-specific responses. This can ultimately result in higher engagement and improved outcomes in therapy.

What is Conversational AI in psychotherapy and how often is it used?

The ability to use natural language queries and have personalized responses tailored to the individual’s specific situation allows for a more fluid and therapeutic conversation between the therapist and the patient. This is especially important in the case of children or adolescents who may not be able to communicate effectively in a more traditional setting. Using a chatbot can facilitate access to care and comfort those experiencing anxiety or distress while making a trip to the clinic. Many patients who struggle with issues such as depression or social anxiety may be reluctant to engage with a clinician in a traditional face-to-face setting, due to feelings of stigma, embarrassment, or a lack of privacy.

How Conversational AI works in the context of mental health

A chatbot may help reduce this barrier by providing an open, supportive space where patients can talk openly about their thoughts and feelings without feeling judged or uncomfortable. There has been a great deal of research investigating the use of chatbots as an adjunct to more traditional forms of treatment. Chatbots have been shown to reduce the symptoms associated with depression and anxiety while increasing adherence to treatment and improving self-reported health outcomes.

In addition, studies have shown that these types of technology have the potential to be more cost-effective than traditional methods of care.

Advantages of using Conversational AI in mental health

Effectiveness. Conversational AI can recognize individual personalities and preferences. This means they can provide individual mental health support to everyone using them. This is an important development because it means that chatbots can potentially be used to support many people with mental health problems. In the future, chatbots may even replace human therapists by providing a more accessible and accessible form of therapy for those who need it.

Economy. Chatbots do not require significant investments, which makes them a good option for people with a limited budget. In addition, chatbots can be scaled to meet the needs of businesses of any size. They can be used by companies of all sizes, from small to large enterprises. This makes them a universal tool that companies of all types and sizes can use.

Ease of use. Chatbots are easy to set up and do not require coding or programming knowledge. In addition, they are easy to use for both customers and employees. This makes chatbots an attractive option for businesses that require an easy-to-implement customer service solution that does not require long-term training. Chatbots are also a good option for those who do not have the time or resources to train support staff to work with the new system.

How Conversational AI improves therapeutic sessions

With advances in the field of artificial intelligence and advances in natural language processing technologies, it may become possible to integrate automated dialogue systems into a wide range of clinical applications, from the diagnosis and treatment of mental health disorders to the provision of medical recommendations or prescriptions. These applications could not only improve clinical outcomes for patients but could also reduce healthcare costs by eliminating the need for in-person visits and allowing for more convenient, cost-effective remote healthcare services. Although much more research is needed in this field, it is hoped that chatbot technology will one day play an integral role in providing healthcare support to patients around the world.

One of the successful examples of using conversational Artificial Intelligence is the development of Evolwe. Nova by Evolwe is an automated dialog agent (chatbot based on AI) that helps people achieve their goals, overcome difficult situations, learn about themselves, and make positive changes in their lives.

Evolwe will help you if you need personal guidance in making important decisions and want to replace confusion with confidence. And it also helps to pursue goals that are otherwise lost in the chaos of everyday routine.

Conversational artificial intelligence is changing the way psychiatric care is provided. By collecting diagnostic information, facilitating treatment, and analyzing user behavior, conversational artificial intelligence is ready to influence traditional approaches to psychotherapy. Although this approach does not exclude the existing generally accepted professional services, conversational artificial intelligence is a promising and used tool in mental health.

All the best, Aliya!



Aliya Grig

Visionary and Futurist. AI expert. Founder, CEO Evolwe AI — the first conscious AI. Founder of the Cosmos City